Privacy Policy

At Kuzora Safari Tours LTD, we are committed to safeguarding the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We collect personal information to provide you with the best possible safari experience and to facilitate communication. The types of personal data we may collect include:

• Personal Identification Information: Name, email address, phone number, passport details, and date of birth.
• Payment Information: Credit/debit card details or bank information for processing payments.
• Travel Details: Flight information, accommodation preferences, dietary needs, and any other information related to your safari experience.
• Health Information: Any relevant health conditions or dietary requirements that may impact your tour.
• Website Usage Data: IP addresses, browser types, and browsing behavior when you interact with our website (through cookies or similar technologies).

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

• To Process Bookings and Payments: Personal and payment details are used to confirm your reservation and process any related payments.
• To Communicate with You: We use your contact information to send booking confirmations, itinerary details, and respond to your inquiries.
• To Customize Your Safari Experience: Information such as your travel preferences, dietary needs, or health conditions helps us tailor the tour to your needs.
• To Improve Our Services: Website usage data helps us understand how customers interact with our site, allowing us to enhance user experience and functionality.
• To Comply with Legal Obligations: In some cases, we may be required to share your personal data to meet regulatory requirements or requests from legal authorities.

3. Data Sharing and Third Parties

Kuzora Safari Tours LTD does not sell or rent your personal information to third parties. However, we may share your information with trusted partners to facilitate your safari experience. These include:

• Service Providers: We may share your data with hotels, airlines, tour guides, and other third-party vendors involved in delivering your safari services.
• Payment Processors: Your payment information may be shared with payment gateways or banking institutions to process transactions.
• Legal Requirements: We may share your data if required by law or in response to valid requests by regulatory or public authorities.

All third parties are required to treat your personal data securely and only use it for the intended purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Your data will be securely disposed of when it is no longer needed for these purposes.

5. Data Security

Kuzora Safari Tours LTD takes your data security seriously. We employ a range of physical, electronic, and managerial procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption: Payment transactions and sensitive personal data are encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Only authorized personnel have access to your personal data.
• Data Storage: Your information is stored in secure databases with strict access controls.

Despite these precautions, please be aware that no data transmission over the internet can be guaranteed to be 100% secure. We strive to protect your data but cannot ensure the security of information transmitted to us electronically.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You may request details of the personal information we hold about you.
• Right to Rectification: You have the right to correct any inaccuracies in your personal data.
• Right to Erasure: You may request that we delete your personal data when it is no longer necessary for the purposes it was collected for.
• Right to Data Portability: You have the right to request that your personal data be transferred to another service provider.
• Right to Withdraw Consent: If you previously gave consent for us to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@kuzorasafaritours.com.

7. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics about how our site is used. Cookies are small text files stored on your device by your web browser. You can control the use of cookies through your browser settings.

• Essential Cookies: These are necessary for the website to function properly and cannot be turned off.
• Analytical Cookies: These help us track user behavior on the site, helping us improve its performance.

By using our website, you consent to the use of cookies as described in this policy.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party sites. Kuzora Safari Tours LTD is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you via email or on our website.

This policy was last updated on 23rd September 2024.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

• Email: info@kuzorasafaritours.com
• Phone: +256(0)703 523249
• Postal Address: P.O Box 702289, Kuzora Safari Tours LTD, Buzzi-Namulanda, Uganda