Terms and Conditions for Kuzora Safari Tours LTD
We kindly encourage you to read the following terms and conditions governing Kuzora Safari Tours' services. By confirming a safari booking with us, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions, please do not hesitate to contact us.
1. BOOKING AND PAYMENT
1.1 A deposit of 30% is required to confirm your booking. The remaining balance must be paid no later than 30 days before the start of the tour. In some cases—such as gorilla permits, internal flights, or during peak holiday seasons—additional upfront payments beyond the standard 30% may be required.
1.2 Gorilla and chimpanzee permits for Uganda and Rwanda must be paid in full upfront, based on the official rates set by the respective government authorities. These prices and booking terms are determined independently of Kuzora Safari Tours LTD and are subject to change without notice.
1.3 Failure to make timely payments may result in cancellation of your travel arrangements. Deposits are non-refundable. A payment reminder will be issued in the event of delay; however, if the balance remains unpaid, Kuzora Safari Tours reserves the right to cancel the trip.
1.4 For bookings made within 30 days of the tour start date, full payment is required at the time of reservation.
1.5 Payments must be made via bank transfer or credit card prior to the start of the safari. All trip quotations and payments are in USD. Any service charges associated with international transactions, including VISA card payments, must be fully borne by the client.
2. CANCELLATION AND REFUND POLICY
2.1 Cancellations can be made at any time but must be submitted in writing by the person who made the booking. Please email your cancellation request to info@kuzorasafaritours.com and ensure receipt of acknowledgment from us.
2.2 Due to processing costs, the following cancellation fees apply:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| More than 90 days | 10% of the total booking cost |
| 30 to 90 days | 30% of the total booking cost |
| Less than 30 days | 100% of the total booking cost |
| No-show | 100% of the total booking cost |
Note: Gorilla permits, and air tickets are 100% non-refundable.
3. CHANGES TO ITINERARY
3.1 Any request to modify the itinerary must be submitted at least 30 days in advance. Changes are subject to availability and may incur additional costs.
3.2 Kuzora Safari Tours reserves the right to alter the tour schedule, transportation, accommodation, or listed services due to unforeseen circumstances (e.g., weather or wildlife movement) in order to maintain guest safety and ensure the best possible experience.
4. TRAVEL INSURANCE
4.1 All tourists are advised to have comprehensive travel insurance covering medical emergencies, trip cancellations, lost baggage, and personal liability.
5. TRAVEL RESPONSIBILITIES (VISAS AND DOCUMENTS)
5.1 Clients are responsible for ensuring compliance with all passports, visa, and immigration requirements. We recommend confirming these requirements with relevant embassies or consulates in advance. Kuzora Safari Tours is not liable for travel disruptions resulting from non-compliance.
5.2 Ensure your vaccination certificates are up to date, and seek appropriate medical advice regarding necessary vaccinations or health precautions before travel.
5.3 Refer to our pre-departure information sheet for guidance. While we provide helpful information, we cannot be held responsible for issues arising from failure to follow official requirements.
5.4 Clients must check in for flights on time and participate in all pre-booked tour components. Refunds or credits are not available for missed services or lost travel documents.
5.5 Safari travel involves inherent risks related to wildlife, natural environments, and health. By booking with us, you accept these risks. Contact us with any related concerns.
6. HEALTH AND SAFETY
6.1 Clients must disclose any medical conditions prior to booking. Some activities may not be suitable for individuals with mobility issues or chronic health conditions.
6.2 It is the traveler’s responsibility to ensure they have the necessary vaccinations for entry into East African countries. KST can provide guidance where needed.
7. WILDLIFE ENCOUNTERS AND RESPONSIBILITIES
7.1 Wildlife sightings are not guaranteed, as animals roam freely in their natural habitats. Guests must follow all safety guidelines and instructions from guides or park rangers.
7.2 Kuzora Safari Tours is not liable for injuries resulting from failure to follow instructions during wildlife encounters.
8. LIABILITY
8.1 While we strive to deliver all services as outlined in the tour package, Kuzora Safari Tours is not liable for cancellations, delays, or alterations due to external factors such as weather, political unrest, third-party failures, or force majeure events (e.g., war, terrorism, epidemics, strikes, etc.).
8.2 Clients are responsible for their personal safety and belongings. We are not accountable for lost or stolen items.
8.3 Liability for transport in our vehicles is subject to the laws of the country where the incident occurs. Disputes will be handled under local jurisdiction.
9. FORCE MAJEURE
9.1 In the event of force majeure (natural disasters, pandemics, etc.), Kuzora Safari Tours reserves the right to cancel or suspend tours without prior notice. Refunds or rescheduling will be assessed individually.
10. CODE OF CONDUCT
10.1 Clients are expected to respect the cultural norms of local communities.
10.2 Eco-friendly practices, including proper waste disposal and respect for nature, are mandatory.
10.3 Photography/Videography: Tourists must seek consent before photographing or recording individuals, especially in local communities.
11. AGE AND FITNESS REQUIREMENTS
11.1 Most tours are suitable for children aged 8 and above. Activities such as gorilla trekking may have specific age or fitness requirements. The minimum age for gorilla trekking is 15 years. The minimum age for chimpanzee trekking is 12 years.
11.2 Guests must evaluate their fitness levels before participating in physically demanding activities.
12. SPECIAL REQUESTS
12.1 Dietary requirements and allergies must be communicated at the time of booking.
12.2 Room preferences are subject to availability and cannot be guaranteed.
13. PHOTOGRAPHY AND MEDIA
13.1 Kuzora Safari Tours reserves the right to use images or videos taken during the tour for promotional purposes. Clients who prefer not to appear in such material must notify us in writing before the tour begins.
14. COMPLAINTS
14.1 We value feedback and strive to provide exceptional service throughout your journey.
14.2 Issues should be reported immediately to a Kuzora Safari Tours representative for prompt resolution.
14.3 If unresolved, a formal written complaint must be submitted within 30 days after the tour concludes.
14.4 Complaints not reported or documented as described may not be eligible for review.
15. DOCUMENTATION
15.1 Review all documents and materials carefully. Notify us immediately of any discrepancies. Failure to do so may result in additional correction charges.
16. EXCURSIONS
16.1 Any optional excursions not included in the official itinerary are the responsibility of the guest. These are arranged directly with local operators, and Kuzora Safari Tours assumes no liability for the quality, conduct, or outcomes of such services.
17. EXECUTION OF THE TOUR
17.1 Possession of gorilla or chimpanzee tracking permits allows participation in the activity but does not guarantee sightings or proximity.
17.2 Accommodation is based on twin or double occupancy with private facilities when possible. Single rooms may be available at extra cost, but availability is not assured.
17.3 Accommodation may be substituted with properties of equal or higher quality. If unavailable, alternatives will be proposed with client approval and cost adjustments.
17.4 Transportation depends on participant count and itinerary route. While vehicles are maintained for roadworthiness, delays or inconveniences due to poor road conditions are beyond our control.
17.5 Tours are conducted by professional English-speaking driver-guides authorized by Kuzora Safari Tours. All operational decisions are made with client safety and quality in mind.
17.6 In the event of disruptions (e.g., weather, road closures, security risks), we reserve the right to revise itineraries and make alternative arrangements as needed.
17.7 Subcontractors may be used to deliver parts of the tour to ensure service quality.
17.8 Kuzora Safari Tours reserves the right to deny participation or remove clients from a tour if their behavior poses a risk to others, property, or the environment. No refunds will be issued, and additional costs incurred will be the client's responsibility.
18. GOVERNING LAW
18.1 These Terms and Conditions are governed by the laws of Uganda. Any disputes will be subject to the jurisdiction of Ugandan courts.
19. OFFICIAL CONTACTS
Office: +256 702 949161
Mobile: +256 776 964604
Email 1: info@kuzorasafaritours.com
Email 2: reservations@kuzorasafaritours.com
Address: Kuzora Safari Tours LTD, P.O. Box 702289, Entebbe, Buzzi, Uganda
We sincerely thank you for choosing Kuzora Safari Tours LTD. Your trust means everything to us. We are committed to providing you with a memorable, safe, and enriching safari experience. Should you have any questions or require further clarification on any of the above terms, please feel free to contact us at any time.
We look forward to welcoming you to the wild beauty of East Africa.